At Fab Concept, we aim to provide a smooth and reliable delivery service for all our trade clients. Please read the information below to understand how we manage deliveries and your responsibilities.
1. Payment & Lead Times
All orders are pro forma and goods will only be released once full payment has been received.
Lead times may be impacted if payment is delayed.
2. Delivery Partners
Deliveries are carried out by our trusted third-party courier partners.
While we liaise with couriers to ensure safe transit, Fab Concept cannot accept responsibility for any damage during delivery. We will, however, work with the courier to resolve issues and keep you updated.
3. Assembly & Room-of-Choice Service
Our fitting service includes taking the bed to a room of your choice and assembling it.
This service does not include dismantling existing beds, removing old beds, or taking away the packaging of the new bed.
Customers must ensure stairways, doors, and access points are correctly measured. If the bed or mattress cannot pass through, the driver will not accept a return, and Fab Concept will not be liable.
4. Delivery Conditions
Deliveries are made to the ground floor only and require reasonable access for safe and prompt delivery.
You should notify us of any special delivery requirements when placing your order.
Disposal of packaging materials is the responsibility of the customer.
If you change the delivery address after dispatch, we reserve the right to pass on any extra charges applied by our carriers.
5. Failed Deliveries & Cancellations
If a booked delivery is cancelled or refused, a failed delivery charge equal to the delivery cost will apply.
If delivery is delayed or late, we cannot reimburse costs or cancel the order due to the delay. We will rebook delivery with our courier and notify you of the new schedule.
6. Force Majeure / Uncontrollable Delays
Occasionally, delivery may be affected by events beyond our control, such as accidents, breakdowns, fire, floods, storms, severe weather, acts of God, war, riots, civil commotion, malicious damage, or supplier defaults.
We will endeavour to resolve issues as quickly as possible but cannot be held responsible for delays or failed deliveries caused by these events.
7. Delivery Timescales & Surcharges
All delivery timescales are approximate and depend on the location.
Some areas may incur a surcharge. This includes, but is not limited to, the following postcodes: DG, TD, KA, ML, EH, G, FK, KY, PH, DD, P, PA, AB, IV, KW, PL, SA14+, SY14+, LL10+, TR, TQ.
Please contact us for exact delivery charges for your location.
8. Damaged or Faulty Goods
Inspect all goods upon delivery.
Any damage or faults must be reported in writing within 5 working days to hello@fabconcept.co.uk with photographic evidence.
We will work with you and the courier to resolve issues promptly.
